The Social Security will stop routinely sending important notifications to certain workers and beneficiaries by postal mail starting September 1, 2026. The new primary channel will be electronic, as established by Order ISM/541/2026, dated May 27th, published in the Official State Gazette.
This measure affects individuals who are applicants or recipients of benefits related to temporary incapacity (medical leave), permanent incapacity, non-incapacitating permanent injuries, birth and care of a minor, risk during pregnancy, or breastfeeding. Communications will be made available on the Social Security Electronic Office (SEDESS).
To ensure users are informed, the Social Security will send an alert via SMS or email when a new notification is available. Therefore, it is crucial to keep registered mobile phone numbers and email addresses up to date.
The regulation provides exceptions for non-electronic communication, such as when direct delivery is necessary due to urgency or effectiveness, or when electronic contact details are unavailable. However, the electronic channel is the mandatory norm for the indicated groups.
Individuals facing difficulties using electronic means can receive in-person assistance at the Social Security Attention and Information Centers (CAISS), where they will be helped to access SEDESS or obtain digital certificates.
The Administration argues that digitalization will speed up procedures, reduce postal and administrative costs, and minimize paper usage, contributing to environmental benefits. However, risks associated with reliance on IT systems, such as service outages or cyberattacks, are acknowledged, highlighting the need for robust systems and assistance mechanisms.
The transition towards a digital administration aims to optimize resources, but it is essential not to leave behind those who are not technologically proficient, ensuring that important resolutions are not missed due to lack of electronic access.
