Data from the 2026 Perception, Experience, and Satisfaction Survey Plan for Users of the Servei Català de la Salut (PLAENSA) reveals that 8 out of 10 patients would choose the center again if they needed urgent care. The most highly rated aspects include the treatment by medical staff, nurses, and porters, as well as the information received during care.
Specifically, 93.8% of users consider the information about their illness to have been coherent, 93.1% understandable, and 92.7% necessary. Furthermore, 92.2% positively rate the information about tests, and 91.4% state they felt in good hands.
Compared to the previous year, a generalized improvement is observed. Highlights include the increase in the rating of nursing staff treatment (from 87.1% to 97%) and the improvement in information about the illness (from 88.5% to 92.7%). Other improvements include waiting room comfort (from 72.6% to 76.1%), information on waiting times (from 65.5% to 73.3%), staff willingness to listen to patients (from 81.6% to 87.4%), and resolution of the consultation reason (from 75.9% to 83.4%).
This data allows the Consorci Sanitari del Maresme to better understand patient experience and identify opportunities for continued improvement in urgent care, focusing on people and their needs.
