Starting this Friday, September 25th, Odena has its new virtual Citizen Attention Office (OAC), named Odènia. This tool, driven by Artificial Intelligence, will allow citizens to inquire about any municipal procedure and receive answers around the clock. It also includes a multilingual function to serve the entire municipality's population, regardless of their mother tongue.
Odènia serves a dual purpose: firstly, to expedite procedures and resolve citizen queries, thereby avoiding unnecessary trips to physical offices; and secondly, to alleviate the workload of municipal technical staff.
For instance, an individual needing to start a home renovation procedure can consult the required documentation through Odènia without needing to visit in person. OAC technical staff can also utilize the application to explain doubts and procedures in the mother tongue of citizens who have difficulty with the official languages of Catalonia.
Through this initiative, Odena is modernizing and adopting a decisive tool that enhances municipal management and communication between the administration and its citizens.
Odènia operates using a database containing all regulations, procedures, and laws of the municipality of Odena. The artificial intelligence exclusively provides information found within this specialized database. The assistant enables inquiries about municipal data, news, events, services, and procedures.
