These interventions, primarily aimed at guaranteeing citizens' rights and optimizing the functioning of public services, culminated in the formulation of 9 recommendations addressed to the Palafrugell City Council and other administrations.

The Ombudsman's proposals seek to correct identified deficiencies and strengthen key areas such as mobility, accessibility, and public space maintenance. The majority of the complaints handled were resolved favorably for citizens, underscoring the body's mediation and advocacy role.

In addition to its direct work with citizens, the Ombudsman has maintained significant institutional activity, participating in meetings with administrations and working groups to address social issues such as dependency. It has also promoted mediation and collaboration actions with various local entities.

In the educational field, the body has strengthened its pedagogical work through talks in educational centers, aiming to disseminate citizens' rights and duties and promote coexistence. The annual report also suggests improvements in administrative communication, response speed, and accessibility, with the vision of continuing to advance towards more efficient and community-oriented public services.