The initiative is being carried out across various care facilities, including the CSMA centers in Gavà, Esplugues, and Castelldefels, the Acute Unit in Numància, and intermediate care settings. The primary goal is to free up professionals from administrative tasks, allowing them to dedicate more time to active listening and fostering a closer, person-centered care relationship.
This pilot test involves approximately 150 users from the mental health service and aims to assess LaIA's impact on patients, their families, and the experience of healthcare professionals. The project is a collaboration with other centers of the Hospitaller Order of Saint John of God, such as the Hospital de Barcelona.
LaIA converts conversations between professionals and patients into a base text for clinical records, reducing documentation time and enabling more human and trusting interactions, free from intermediate screens. Furthermore, automatic transcription helps retain relevant information and improves the quality of the clinical record.
AI serves as a support tool under the professional's supervision, who must review and validate the generated content to enhance its accuracy. Voice recordings are deleted within a maximum of 48 hours after text generation. Professionals receive specific training before using the tool and have access to a support channel for any issues.
