The 4th Conference on Patient Quality and Safety, organized by ICS in Camp de Tarragona and GiPSS, brought together over 200 healthcare professionals at the Knowledge Management Area of Parc Sanitari Joan XXIII. The main objective was to share experiences that contribute to improving patient care and safety, addressing how to incorporate the daily learnings of teams into decision-making and service organization.
Under the slogan 'Learning to transform. Quality as the engine of learning organizations,' the meeting focused on how organizations enable professionals to work from a quality perspective. Montse Gens, Director of Quality for ICS in Camp de Tarragona and GiPSS, highlighted quality as a driver of change and pointed out the importance of a proactive culture of learning and shared knowledge, along with leadership based on listening.
The inaugural lecture was delivered by Pilar Astier, a family doctor and president of the World Organization of Family Doctors (WONCA). Astier argued that quality is built with organizations capable of learning from errors and transforming this learning into new ways of caring, emphasizing the need to adapt risk maps and promote a culture that allows for expressing doubts and analyzing incidents.
A learning organization is not one that never makes mistakes, but one that does its best not to make the same mistake twice.
During the conference, three panels were held focusing on leadership and professional participation, models and tools for learning and improvement, and quality in specialized healthcare training. These sessions facilitated the exchange of experiences among different healthcare areas in the region.
