Alt CampAlt EmpordàAlt PenedèsAlt UrgellAlta RibagorçaAnoiaAranBagesBaix CampBaix EbreBaix EmpordàBaix LlobregatBaix PenedèsBarcelonèsBerguedàCerdanyaConca de BarberàGarrafGarriguesGarrotxaGironèsLluçanèsMaresmeMoianèsMontsiàNogueraOsonaPallars JussàPallars SobiràPla d'UrgellPla de l'EstanyPrioratRibera d'EbreRipollèsSegarraSegriàSelvaSolsonèsTarragonèsTerra AltaUrgellVallès OccidentalVallès OrientalAlt CampAlt EmpordàAlt PenedèsAlt UrgellAlta RibagorçaAnoiaAranBagesBaix CampBaix EbreBaix EmpordàBaix LlobregatBaix PenedèsBarcelonèsBerguedàCerdanyaConca de BarberàGarrafGarriguesGarrotxaGironèsLluçanèsMaresmeMoianèsMontsiàNogueraOsonaPallars JussàPallars SobiràPla d'UrgellPla de l'EstanyPrioratRibera d'EbreRipollèsSegarraSegriàSelvaSolsonèsTarragonèsTerra AltaUrgellVallès OccidentalVallès Oriental
CA|ES|EN

Diari de Catalunya

Hundreds affected by Oral Studio clinic closure in Terrassa

Terrassa City Council and the Official College of Dentists of Barcelona offer guidance to clients with unfinished treatments.

Generic image of a dental chair in an empty clinic.
IA

Generic image of a dental chair in an empty clinic.

The closure of the Oral Studio clinic on Font Vella street in Terrassa has left hundreds of patients with unfinished dental treatments, causing concern and the need for guidance on how to file claims.

Since March, the Mossos d'Esquadra began receiving complaints from patients of the Oral Studio dental clinic chain, alleging that their treatments were left unfinished after the closure of several centers. In Terrassa, concern grew among clients of the clinic located on Font Vella street, which finally closed its doors this April, despite having opened in August 2023.
Many of those affected had already paid part of their treatment or were financing it. A note on the clinic's shutter attributes the closure to “force majeure.” Faced with this situation, clients have organized a WhatsApp group that brings together affected individuals from all clinics in Catalonia to share information and receive advice.
The Terrassa City Council, aware of the extent of the impact, has issued a press release on its municipal website with recommendations for patients. It advises collecting all documentation related to the contract, including advertising, budgets, contracts, invoices, payment receipts, and medical history, before taking any legal action or filing a claim.

For now, and until the declaration of the clinic's creditors' contest, if any, gather all documentation related to the contract, i.e., advertising, budgets, contracts, invoices and payment receipts, clinical history, etc. And you will have to file a claim with the company depending on the payment method used.

For those who financed their treatment with a consumer credit linked to the service, it is recommended to send a claim by burofax or certified mail to the center. If there is no satisfactory response within one month, the claim should be forwarded to the financial institution to request the suspension of payments and the refund of the unprovided portion. If no solution is obtained, the Public Consumer Service can intervene through mediation or arbitration.
If payment was made by credit card, it is advisable to contact the financial institution to try to cancel the charges. If this is not possible, legal action is an option, without the need for a lawyer or solicitor if the amount does not exceed 2,000 euros. For cash payments or with an unrelated personal loan, legal action can also be pursued if the company does not respond within one month.
In parallel, the Official College of Dentists and Stomatologists of Barcelona (COEC) offers channels for attention and advice to file formal complaints and initiate disciplinary procedures. Patients are also reminded of their right to access their clinical history, a key document to prove the status of the contracted and unprovided service. Form templates from the Spanish Data Protection Agency (AEPD) or the Generalitat de Catalunya can be used to request it. If the clinic denies access, a complaint can be filed with the AEPD.

Related News