The service provided by Monbus has come under heavy fire from daily commuters. Users report that buses frequently fail to follow official schedules, often arriving at stops like Avinguda Diagonal already at full capacity or failing to show up at all for over an hour.
“"Waiting has become part of the journey. Sometimes it passes, sometimes it doesn't."
Despite promises of improvement from the Generalitat and the Olesa de Montserrat City Council last January, passengers claim the situation has worsened. The reduction of direct routes to central Barcelona has forced many to transfer at Maria Cristina, significantly increasing travel times.
The lack of official updates has led commuters to create WhatsApp groups to stay informed about delays. This ongoing instability is causing significant stress and is discouraging the use of public transport in favor of private vehicles.
