This new campaign, driven by the Emergency Service, the Patient Experience team, and the Innovation Unit, aims to collect the experiences of those treated to incorporate them into the service's continuous improvement processes. Through group sessions, actions to optimize care will be discussed, debated, and agreed upon.
All individuals who have received care at the Sant Joan de Déu Hospital Emergency Service in Sant Boi over the past year can participate. Interested parties can leave their contact details via an online form or in person at the Emergency admissions desk. The collected information will be used for future improvement initiatives, such as focus groups.
The initiative is part of the Parc Sanitari SJD's Strategic Plan 2025-2028 and seeks to deepen the understanding of citizens' needs and expectations, relying on direct user input to achieve more accessible, efficient, and person-centered care.
In an initial phase, Emergency service professionals have also participated through mirror surveys and will later have the opportunity to join focus groups and joint sessions with patients to transform the service.
