The City Council is developing municipal service charters, public documents detailing offered services, access conditions, quality commitments, and user rights. This process, which already includes the charters for the OAC and OMIC, now extends to the Sant Adrià and Font de la Mina libraries, and the J. M. Céspedes Nursery School.
Service charters are evaluated annually and updated every four years to verify commitment fulfillment, identify improvements, and adapt services to citizen needs, thereby strengthening transparency.
To conduct this evaluation, user feedback is crucial. The City Council encourages participation in the anonymous and brief satisfaction surveys available on the municipal website. Your experience, whether positive or highlighting areas for improvement, helps in providing more accessible and tailored services.
