A total of 178 municipalities in Girona, representing 85.6% of the total, have joined the TelcoCat protocol promoted by the Government to improve connectivity throughout the territory, with a special focus on rural areas. This service features a priority phone line for municipalities and local entities to report and track incidents with telecommunication operators.
Since its launch in October 2025, the priority phone line has handled 459 incidents across Catalonia, with 94 of them occurring in the Girona region (20% of the total). The Girona counties with the most registered incidents are Ripollès (29) and Alt Empordà (22). Ripollès also leads in recurring incidents with 19 cases.
Regarding service adhesion, Alt Empordà has the highest number of participating municipalities (57, 84%), followed by Baix Empordà (29, 81%), Gironès (26, 96%), Selva (22, 85%), Garrotxa (18, 86%), Ripollès (16, 84%), and Pla de l'Estany (10, 91%). Cerdanya has the fewest adhering municipalities (8, 47%). Across Catalonia, 746 towns have joined, representing 79% of the total.
The Secretary of Telecommunications and Digital Transformation, Albert Tort, explained that the public-private collaboration initiative between the Generalitat, local entities, and telecommunication companies aims to "change the paradigm" in incident management, stating, "when there is more information, the moment of the incident can be better managed, and the final objective, which is for it to be resolved as soon as possible".
More than a dozen companies, including Telefónica, Vodafone, and Orange, are part of the service. Despite the generally positive assessment from Girona municipalities for being able to report problems, some mayors believe there is room for improvement in the information received.
In Catalonia, 917 calls and 459 reported incidents have been recorded. 64.05% of the problems are related to mobile coverage, followed by broadband (17.64%), combined issues (13.51%), and DTT (4.79%). Incidents were more concentrated during the winter months.
The Generalitat is also working to integrate telecommunication operators into the future web platform 'InfoConnecta' for real-time incident tracking.
The mayor of Maçanet de Cabrenys, Javi Molina, positively values the priority phone line for its promptness but regrets the lack of executive information and the slow investment in improving aerial fiber.
The mayor of Molló, Josep Coma, describes the service as "regular," highlighting the ability to speak with someone but criticizing the "generic" and "surrealistic" information provided by companies, and calls for greater attention to municipal requests to improve incident response.
