Essential services represent 51% of all reported issues. Electricity supplies lead the ranking of complaints at 21.1%, followed by financial services (13.2%) and telecommunications (11.9%). The Vilafranca City Council emphasized that these sectors are the most prone to conflict due to their essential nature for households.

A significant shift towards digital transactions has been noted, with 67% of incidents occurring online. Authorities have specifically warned about a rise in bank and telephone scams involving identity theft, with 25 documented cases in 2025. This trend has prompted calls for increased consumer protection and awareness.

Mediation remains the preferred method for dispute resolution, successfully closing nearly half of the formal claims. Beyond legal procedures, the OMIC conducted inspections in 42 local bakeries and provided consumer education to over 1,200 students in the Alt Penedès region.