The office managed a total of 198 files last year. This included 130 formal complaints, 66 inquiries, and 2 ex officio actions initiated by the institution itself.

Regarding direct complaints against the city administration, 80 cases were filed. Out of these, 37 were accepted, 20 were rejected, and 15 are still awaiting a formal response from municipal departments.

In-person assistance remains the most popular method, accounting for over 63% of interactions. The data shows that 52% of users are women, and the most active age group is between 36 and 65 years old.