The Regional Consumer Information Office (OCIC) in Conca de Barberà has confirmed a significant increase in its activity, with a 29% rise in complaints filed by citizens compared to the previous year. This trend reflects greater consumer rights awareness and more intensive use of the service.
In total, 741 files were processed during the last period, a 7% increase from the previous year. This figure includes consultations, complaints, and other actions aimed at defending consumer rights.
Approximately 50% of the claims are resolved through mediation, while the rest do not reach a solution due to the company's refusal to participate or lack of agreement.
The telephony and electricity supply sectors continue to generate the most incidents. However, the spectacular increase in complaints linked to online purchases stands out, having grown by 225% compared to the previous year, highlighting the growing impact of e-commerce.
The OCIC reminds citizens of the importance of seeking advice before signing contracts and retaining all documentation related to purchases and services, especially in the digital environment.
