The violation of linguistic rights occurred when the resident attempted to purchase a ticket and later at the onboard bar of the public service, which operates the maritime crossing between the Drassanes and Llevant piers. Furthermore, the affected person complained that the subscription section of the website and the satisfaction survey received after the trip were only available in Spanish.
The Ombudsman's resolution concludes that the Port de Barcelona must review its protocols to ensure "an adequate response to citizens regarding complaints or communications." Bondia also suggests collaboration with the City Council's Commissioner for the Social Use of Catalan, Marta Salicrú, to ensure users can use Catalan without discrimination.
“"Catalan and Spanish can be used in all public and private activities, without discrimination, and companies and establishments that sell products or provide services in Catalonia must be able to serve consumers in either of the two languages."
The complaint reached the Ombudsman via the Office of Non-Discrimination. Bondia criticized that the Barcelona City Council, as a public administration forming part of the Port Authority, took six months to respond, a delay the Ombudsman considers common in municipal government communications.
