These white, fully electric units will be progressively integrated into the non-urgent medical transport service, an area that has faced criticism for its lack of punctuality. The initiative is part of a new healthcare transport model in Catalonia, involving an investment of 1.970 million euros and the addition of 1,600 new ambulances equipped with advanced diagnostic tools.

The primary goal is to enhance the experience of patients who, once discharged, must wait for transport. Currently, 10% of users wait more than two hours, a figure the SEM aims to reduce to 5% with the new fleet. The shuttle ambulances will operate in eight-hour shifts and will be distributed throughout the Catalan territory.

The initial distribution plans for the most populated healthcare regions, such as Barcelona city and metropolitan areas, to have four ambulances each. Other centers like those in Tarragona, Penedès, and Alt Pirineu will have two units, while Girona, Lleida, Central Catalonia, and the Terres de l'Ebre will each receive one. Additionally, hospitals with a shuttle ambulance will have a traffic manager to optimize transfer management.

Non-urgent transport has historically been the least valued service of the SEM. While in-person care receives a rating of 8.91 out of 10, the latest CatSalut survey from 2023 on non-urgent transfers scored 7.52, showing a drop of more than one point in six years. Punctuality is the main factor influencing user dissatisfaction, although the professionalism and friendliness of the staff keep the overall rating afloat.